Privacy policy
PRIVACY POLICY
Last updated: 13 August 2026
1. Who we are and data controller
HeightWalk is operated by SICLOPAY LTD, Spyrou Kyprianou Avenue 14, Office 1, 3070 Lemesos, Cyprus. For the purposes of applicable data protection law, SICLOPAY LTD is the controller of the personal data described in this Privacy Policy.
For privacy requests or questions, contact us at support@heightwalk.com with the subject line “Privacy Request”.
2. Personal data we collect
We may collect personal data that you provide directly, including your name, email address, telephone number where provided, billing address, shipping address, order details, payment-related information processed through our payment providers, account information, and communications with our support team.
We may also collect technical and usage information, such as IP address, device and browser information, cookie identifiers, pages viewed, referral source, and interactions with our website.
3. How we use personal data
We use personal data to process and deliver orders; provide customer support; communicate about orders, returns, and account matters; prevent fraud and protect our services; comply with legal obligations; improve our website and operations; and, where permitted or consented to, send marketing communications.
4. Legal grounds
Where applicable, we process personal data because it is necessary to perform a contract with you, to comply with legal obligations, for our legitimate interests such as fraud prevention and service improvement, or with your consent where consent is required.
5. How we share personal data
We may share personal data only as necessary with service providers that support our business, such as our e-commerce platform, payment providers, shipping and logistics partners, customer-support providers, website hosting, analytics, and marketing providers. These providers may process data only for the services they perform for us and subject to applicable contractual and legal safeguards.
We may also disclose information where required by law, to protect our rights or customers, or in connection with a corporate transaction where legally permitted.
6. International transfers
Our service providers may process personal data in countries outside your country of residence, including outside the European Economic Area. Where required, we use appropriate safeguards for international transfers, such as contractual protections or other mechanisms recognized by applicable law.
7. Data retention
We retain personal data only for as long as necessary for the purposes described in this policy, including to fulfill orders, resolve disputes, enforce agreements, comply with legal, tax, accounting, or record-keeping obligations, and protect our business. The retention period depends on the nature of the data and the reason it was collected.
8. Your rights
Depending on applicable law, you may have rights to request access to, correction of, deletion of, restriction of, or objection to the processing of your personal data; to request data portability; and to withdraw consent where processing is based on consent. To exercise a right, contact support@heightwalk.com with the subject line “Privacy Request”. We may need to verify your identity before responding.
9. Cookies and similar technologies
We use cookies and similar technologies to operate the website, remember preferences, understand website performance, prevent fraud, and, where permitted, support analytics and marketing. You can manage certain cookies through your browser settings. Disabling some cookies may affect website functionality.
10. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal data. However, no online transmission or storage system can be guaranteed to be completely secure.
11. Children
Our website is not intended for children in jurisdictions where parental consent is required for data processing. We do not knowingly collect personal data from children in violation of applicable law.
12. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated “Last updated” date.
13. Contact
For questions about this Privacy Policy or our handling of personal data, contact SICLOPAY LTD at support@heightwalk.com.
PERSONAL DATA WE COLLECT
We may collect personal information that you provide to us or that is generated when you use our website or place an order. This may include your name, email address, telephone number, billing address, shipping address, order details, payment-related information processed by our payment providers, device information, IP address, browser information, and website usage information.
HOW WE USE PERSONAL DATA
We use personal data to process and deliver orders, communicate with customers, provide customer support, prevent fraud, maintain website security, comply with legal obligations, and improve our products and services.
DATA CONTROLLER
For the purposes of applicable data-protection law, the controller of personal data processed through HeightWalk is SICLOPAY LTD, Spyrou Kyprianou Avenue 14, Office 1, 3070 Lemesos, Cyprus. For privacy questions or requests, contact support@heightwalk.com with the subject line “Privacy Request.”
DATA PROTECTION AND SHARING
We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. We may share personal data only with service providers that help us operate the website, process payments, fulfill orders, deliver products, provide customer support, protect against fraud, or comply with legal obligations. We do not authorize those providers to use personal data for their own independent purposes except where permitted or required by law.
DATA RETENTION AND YOUR RIGHTS
We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, legal compliance, dispute resolution, and recordkeeping. Depending on where you live, you may have rights to request access to, correction of, deletion of, or restriction of processing of your personal data, and to object to certain processing. To submit a request, email support@heightwalk.com.