Frequently Asked Questions

How much does shipping cost?

HeightWalk offers free tracked shipping. Before payment, checkout shows the shipping method, any applicable shipping cost, and the current delivery estimate for your destination.

How long will it take to receive my order?

Order processing may take up to 3 business days, Monday through Friday. For the European Union, estimated delivery is 7–10 business days; island destinations may take up to 15 days. Events outside our control, such as severe weather, strikes, or high demand, may cause delays.

How do I track my order?

When your package is dispatched, we send tracking information by email. You may also check tracking information in your customer account when available.

What if my order is delayed?

If 20 business days have passed and you have not received your package, contact support@heightwalk.com. For delays exceeding 30 days, the Shipping Policy describes the available options.

Can I return an item because I changed my mind?

You may request withdrawal or a return within 7 calendar days of receiving the product, provided that the item is in its original packaging, shows no signs of use, and includes all accessories. For a change-of-mind return, the customer is responsible for the return shipping cost. Contact us before sending an item back; if the return is approved, we will provide the return authorisation and instructions.

What if my item is damaged, defective, or incorrect?

For a damaged item on arrival, refuse delivery where possible or request an immediate return and send clear photos of the damage. Manufacturing defects must be reported within 30 days, and an incorrect product must be reported within 7 calendar days. For damaged, defective, or incorrect items confirmed by us, HeightWalk covers the return shipping cost and provides the return instructions.

How is a refund processed?

Approved refunds are issued to the applicable original payment method. Card issuer processing may take 1–2 billing cycles. Certain cases, such as a lost or out-of-stock item, are processed within up to 5 business days. Please review the Return and Exchange Policy for the full conditions.

How can I contact HeightWalk?

Email support@heightwalk.com and include your name, order number, and a clear description of your request.

What is the business address?

SICLOPAY LTD
Spyrou Kyprianou Avenue 14, Office 1
3070 Lemesos, Cyprus