Refund policy

RETURN AND EXCHANGE POLICY

  1. Guaranteed Satisfaction
    At HeightWalk, we always strive for your satisfaction. This policy ensures a clear and fair process.
  2. General Conditions
    Contact us through our form or by email at support@heightwalk.com.
  3. Accepted Reasons
    3.1. Withdrawal / Change of Mind:
    You have up to 7 calendar days from receiving the product. The product must:
  • Be in its original packaging
  • Show no signs of use
  • Include all accessories

If approved, you will receive a return label valid for 7 days.

3.2. Manufacturing Defects:
Must be requested within 30 days. Does not cover accidental damage or improper use.

3.3. Damaged Product Upon Arrival:
Refuse the delivery or request an immediate return. Please attach photos of the damage.

3.4. Incorrect Product:
You must request the exchange within a maximum of 7 calendar days.

3.5. Inspection and Resolution:
Once received, the product will be inspected within 10 business days. If approved, a refund will be issued.

3.6. Proofs:
You must attach photos or videos clearly showing the issue.

3.7. Customer Responsibility:
It is the customer's responsibility to choose the correct model/color when purchasing.

  1. Refund Options
    4.1. Store Credit:
    Valid for the same amount towards future purchases.
    4.2. Credit Card:
    Refunds are processed according to the card issuer's timelines (1–2 billing cycles).
    4.3. Chargebacks:
    If the product was delivered but payment was reversed, return will be requested.
    4.4. Bank Transfer:
    Refund within up to 10 business days to the original account.
    4.5. Other Cases (lost, out of stock):
    Processed within 5 business days.
  2. Questions
    Contact us through the website or by email at support@heightwalk.com.