配送ポリシー

SHIPPING POLICY

Last updated: 13 august 2026.

1. Shipping cost

HeightWalk offers free tracked shipping. The shipping method, any applicable shipping charge, and the delivery estimate for the destination are displayed at checkout before payment is completed. We do not charge hidden shipping fees after an order has been placed.

2. Order processing

Orders are normally processed within up to 3 business days, Monday through Friday, excluding public holidays. Processing time is separate from transit time.

3. Estimated delivery time

For destinations in the European Union, estimated delivery is generally 7–10 business days after dispatch. Deliveries to island destinations may take up to 15 business days. Delivery estimates are not guaranteed and may be affected by circumstances outside our control, including carrier disruption, severe weather, customs processing, strikes, or periods of high demand.

4. Tracking

When an order is dispatched, tracking information is sent to the email address provided at checkout when tracking is available. Customers should check their email inbox and spam folder for shipment updates.

5. Address accuracy and failed delivery

Customers are responsible for providing a complete and accurate delivery address at checkout. If an order is returned to us because the address was incomplete, incorrect, or the delivery could not be completed for a customer-related reason, the customer may be responsible for the cost of reshipment. We will contact the customer before sending the order again.

6. Delays and undelivered orders

If 20 business days have passed after dispatch and the order has not been received, please contact us at support@heightwalk.com with the order number. If a delivery delay exceeds 30 days, we will review the case and provide the options available under applicable consumer law and our order terms.

7. Taxes, duties, and import charges

Any taxes, customs duties, import charges, or similar fees imposed by the destination country are the customer’s responsibility unless the checkout expressly states otherwise.

8. Contact

For any shipping question, contact HeightWalk at support@heightwalk.com and include your full name and order number.